Reservations
To secure reservations, see your travel agent or contact Majestic America Line, phone (toll free): 1-800-434-1232, or (206) 621-0913 (in Seattle); fax (206) 733-2790. Reservation call center hours: (Pacific Time) 7:00 am to 6:00 pm Monday through Saturday.
Deposit requirements
A deposit of $350 per person for 3/4/5-night cruises, $500 per person for 7-night cruises, and $750 per person for 12-night cruises is required within 3 days after booking is made to secure a reservation. The payment for optional travel interruption and cancellation protection (TICP) insurance must also be included with initial deposit and is not refundable or transferable under any circumstances. (See below) All deposits and the travel protection insurance fee (if purchased) are due within three (3) days from the date of booking, and may be made by check or credit card. Reservations will not be considered firm until payment is received. For reservations made less than ninety (90) days prior to departure date, full payment is due immediately.
Travel Interruption and Cancellation Insurance Protection Plan
We encourage you to purchase our Travel Protection Plan which includes Trip Cancelation and Trip Interuption benefits (TPP). This insurance plan may be purchased only at the time of initial deposit; it cannot be added at a later date. Plan coverage will begin upon receipt of payment by Majestic America Line. For complete details, please refer to the 'Terms & Conditions' section in our brochure or view the following web address: www.tripmate.com/wp426m/ Please be sure to review our reservations policies.
Single occupancy rates
Based on ship and stateroom category and apply to the published per person rate. Single occupancy cruise fares for staterooms are: 165% category CC and below, 200% category B and above. Fares for 3rd and 4th passengers (including children) in same stateroom with two full-fare passengers are $150 a night, plus applicable port/ground handling and other fees.
Final payment
Full and final payment is required to reach our office ninety (90) days prior to cruise departure. If full and final payment is not received on time, space may be released and the re-booking will then be subject to current availability. For all reservations made less than ninety (90) days prior to departure, full and final payment must be made immediately. For all reservations made within 72 hours of departure, final payment must be made by certified check or credit card. Reservation is not confirmed until paid. Final payment, initial deposit, TICP insurance, and onboard purchases may be made by check, Visa, MasterCard or American Express. Final payment is considered to be the total balance due after the initial deposit (and optional TICP fee, if purchased), not including onboard purchases.
Credit cards
Final payment and onboard purchases may be made by Visa, MasterCard or American Express.
Late booking
Reservations within (ninety) 90 days of departure will require a credit card for full and final payment to secure last minute confirmation.
Cancellations
If you cancel and we receive your cancellation notice (one hundred twenty) 120 days or more prior to departure, a full refund of your cruise/tour fare less a handling/administrative fee of $25 per person will be made. For cancellations received (one hundred nineteen) 119 to (ninety) 90 days prior to departure a $100 per person cancellation fee will apply. For cancellations received less than (ninety) 90 days prior to departure, the following per person cancellation fees will apply, regardless of resale:
- 89 to 75 days–the fee is 25% of the applicable total gross cruise tour fare
- 74 to 60 days–the fee is 50% of the applicable total gross cruise tour fare
- 59 to 30 days–the fee is 75% of the applicable total gross cruise tour fare
- 29 days or less, or for non-appearance at cruise, the fee is 100% of the applicable total gross cruise tour fare
Since the resale of cancelled space will likely result in a lost opportunity to sell other space, the cancellation fees are due regardless of resale. These fees cannot be applied to future bookings. Travel agency fees of any nature are a matter to be decided solely by you and the agency. Cruise contracts are not transferable.
Changes
A fee of $25.00 per person must be charged when confirmed arrangements are altered at traveler’s or travel agent’s request after the original confirmation has been issued. If such change involves a change of date of departure and occurs less than ninety (90) days prior to departure date, then the applicable cancellation fees for released cruise space will also be charged. Name changes are considered cancellations and are subject to cancellation fees.
Refunds
Refunds cannot be made on unused shore excursions, tours, transfers or individual features voluntarily cancelled or omitted by the passenger. Any other refunds, if applicable, will be made for the value of such non-cruise features, or land tours, less applicable cancellation fees. Refunds due as a result of air or add-on tour itinerary changes initiated by traveler or travel agent will only be processed after date of cruise departure. All claims and adjustments must be applied for in writing within (sixty) 60 days of completion of cruise and may be refunded to the client through the original booking agency.
Documentation
Documents include vouchers for prepaid services, air tickets (if applicable), and baggage tags. Final travel documents will be sent approximately thirty (30) days before cruise departure. For last minute bookings, documents will be sent on receipt of final payment or will be available via e-tickets online. Please note that late final payments may delay your receipt of documents. The charge for replacing lost or destroyed documents is $25 per set.
Baggage
It is recommended that you travel with no more than two pieces of checked luggage. Majestic America Line is not responsible for loss or damage to your baggage unless the passenger is covered under our travel protection insurance. Losses due to ordinary wear and tear and any force majeure causes are not reimbursable.
Proof of citizenship
When entering Canada from the United States, U.S. Citizens must provide proof of citizenship by showing a passport.
Extra cost provision
Weather or mechanical reasons can occasionally affect scheduled arrival or departures of flights, motorcoaches, rail or cruise transportation. If, due to weather or other uncontrollable reasons, you are required to spend an additional night, en route to or from the cruise, you will be responsible for your own hotel and meal costs. If airline schedules change after original air reservations, and would require an overnight before and/or after the cruise, such expenses or subsequent airfare changes are your responsibility.
Currency
All fares are quoted and payable in U.S. dollars.
Wheelchairs
Due to limited capacity, only two wheelchair passengers can be accommodated on the Empress of the North and Queen of the West departures. There is no wheelchair accessibility on the Delta Queen or Contessa. Policies related to groups of travelers may vary from those shown.
Cruise and tour information price includes
All transportation as specified in the cruise and tour itinerary; cruise ship accommodations in the category selected, based on two people sharing a stateroom; all meals and entertainment onboard ship and sightseeing as described in the day-to-day itinerary.
Price does not include
Transfers to/from the vessel (except where noted); tips to ship and airport personnel, waiters, drivers and escorts; liquor or items of a personal nature. (Port charges/ground arrangements & fees are priced separately to also include admissions and costs of planning and administration.) An $8.50 per person per day fuel surcharge is additional and will be applied to your cruise price.
Cruise vessel stateroom assignment
We will make every effort to honor requests for specific staterooms; however, specific staterooms are not reserved until the deposit or final payment is received. We reserve the right to alter stateroom assignment.
Fare, policy & program changes
Cruise and tour rates and prices quoted on the Majestic America Line website and in brochures are those in effect at the date of publishing. The company reserves the right to amend reservation policies or increase the cruise or tour fare, impose or pass on fuel surcharge, security or similar charges, and further reserves the right not to honor any published prices or programs that are determined to be erroneous due to printing, electronic or clerical error.
Safety Considerations - Safety Of Life At Sea Law (S.O.L.A.S.)
Passengers embarking on the Delta Queen acknowledge that the wooden construction of the Delta Queen's superstructure and passenger berthing areas prevents it from complying with all of the applicable fire standards and with Safety Of Life At Sea (S.O.L.A.S.). In this regard, the Delta Queen operates under a special Congressional exemption.
Homeland Security
Majestic America Line is committed to the security and protection of our passengers, employees and property. Operation is in accordance with the Maritime Transportation Security Act (MTSA). The Department of Homeland Security enforces this act. Majestic America Line prohibits weapons of any kind on board our steamboats. In addition, we must obtain name, home address, city, state, ZIP code and home phone number for each passenger at the time of deposit. Boarding will be denied until information is provided. Photo ID is required for boarding.